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Customer Service

  • SHIPPING & DELIVERY

    Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order.

    Estimated delivery time assumes orders are placed before 12:00 noon (GMT). Orders placed late on Friday or on Saturday will not be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery.

    Shipping addresses outside of the UK will need to be confirmed. Due to the handmade nature of the product, all orders are subject to variable delivery time but every effort will be made to meet any specified delivery date.

      Standard Priority Overnight International
      Package arrives 5 to 7 business days after processing if ordered by 12:00 noon (GMT). Package arrives 2 to 3 business days after processing if ordered by 12:00 noon (GMT). Package arrives the next business day if ordered before 12:00 noon (GMT). Order should arrive 3-9 business days after processing. Flat rate does not include duties and taxes.
    Merchandise Total *
    Up to £200 £16 £26 £33 £80 (flat rate) excludes duties and taxes
    £200.01—500.00 £21 £31 £38  
    £500.01—1000.00 £29 £39 £46  
    Over £1000.00 £34 £44 £51  
    *before tax and additional charges
  • RETURNS & REPLACEMENTS

    We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly exchange or adjust your timely return of unworn or defective items. Used merchandise cannot be exchanged or adjusted unless defective. Bespoke or commissioned items cannot be exchanged but can be altered or adjusted until satisfaction is achieved. Returned items should include the original packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Annaloucah regrets that at this time a refund cannot be offered under any circumstance, however every effort will be made to resolve any issue until you are 100% happy with your purchase. Items must be returned within 30 days of receipt.

    GIFTS
    When returning a non commissioned, adjusted or bespoke gift, an Annaloucah Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from any other Annaloucah stock or commission item.

    RETURNING / EXCHANGING ITEMS BY MAIL
    Please contact Annaloucah directly to arrange the specifics of your return / exchange

    OTHER ITEMS
    Annaloucah regrets that at this time no exchange or gift card can be offered on an item that has been commissioned, adjusted or personalised in anyway.

    Please allow 10 to 14 days for the processing of your return.

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