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Terms and conditions
By using this site you are acknowledging that you have read and agree with the following which may be changed or added to at any time.
1. Unless otherwise agreed in writing these terms and conditions shall be deemed incorporated in any order placed. In the event of any conflict arising with these conditions it is the responsibility of the Customer to discuss with Annaloucah before order is placed.
2. Orders - All orders are subject to acceptance and availability of goods ordered. Annaloucah reserves the right to refuse any order.
3. Prices- Prices quoted are retail and are inclusive of VAT. Annaloucah Fine Jewellery reserves the right to change the prices, technical details and specifications of the products within the web site at any time without notice.
4. Payment - Prices are quoted in (£) Pounds Sterling and are excluding delivery. All orders under the retail value of £200 will be subject to a £5 delivery charge. Orders above a retail value of £200 will be delivered free of charge. Payment must be made in full before orders can be released. The ownership of goods remain with Annaloucah Fine Jewellery until paid in full. Anna Loucah Fine Jewellery is registered with Paypal, a well known and secure online payment method. Please contact Annaloucah directly for details on how to pay for an item securely via the internet.
5. Delivery - Anna will use her best endeavours to comply with any date given or requested but time for delivery is not guaranteed unless specially agreed. All orders are sent using the Royal Mail Special Delivery service (guaranteed next day delivery and insured) and a signature is required on receipt. The cost of postage is £5 and will be added to all orders less than £200.
It is the customer's responsibility to ensure they are there to sign for delivery of the goods and have supplied a correct and complete delivery address. Once the goods have passed to Royal Mail, Annaloucah cannot be responsible for delays in delivery or damages. Anna will contact you before posting to confirm delivery date.
6. Annaloucah Fine Jewellery will endeavour to replace or correct free of charge any goods damaged in transit providing we receive written notification of such damage within 7 days of the date of delivery but not otherwise. It is then the responsibility of Annaloucah Fine Jewellery to pursue this damage and any following claims with the Royal Mail.
7. Payments for all overseas orders shall be paid in (£) UK Pounds Sterling and delivery costs shall be discussed and agreed with Customer at time of order.
Deposits
A 50% deposit will be taken on arranging a commission. This is a non refundable deposit . Deposits taken on stock items are refundable at the discretion of Annaloucah. Annaloucah reserves the right to issue a credit note instead of monetary refund to be spent in any capacity at Annaloucah Fine Jewellery.
Cancellation
Orders for stock items may be cancelled any time before dispatch but you must inform Anna by e-mail, letter or telephone as soon as possible. Please note that orders for goods which have been specially commissioned, customised or personalised to order cannot be cancelled.
Returns
If for any reason you are not happy with your purchase please contact Annaloucah with in 7 days to discuss a solution. Anna will exchange or issue a credit note for unworn goods, however refunds will only be issued at the discretion of Annaloucah Fine Jewellery. In the rare event of any faults, mis-sizings, not as expected, Anna will first attempt to rectify and find a solution before releasing a monetary refund. Please inform Anna of any problem, query or intention to return goods in writing by e-mail, letter or telephone before any return is made.
Wilful, malicious damage or negligence will void any rights the Customer has to take advantage of the refund or exchange policies.
All goods must be returned in their original packaging and in their original condition within 14 days of delivery to receive an exchange or refund (minus the cost of postage and packaging). Goods which are thought to be faulty after this time will be treated case by case. Please contact Annaloucah Fine Jewellery directly to discuss the problem.
The Customer is responsible for arranging and paying for goods to be returned using Royal Mail's Special Delivery service which ensures the item is tracked and insured during transit.
Refunds will be made using the same method as the original payment within 30 days.
Description of goods
Every effort has been made to ensure all images are a true representation of the finished product but due to the handmade nature of Annaloucah Fine Jewellery, slight variations may occur between pieces. Gemstones used may vary slightly in colour due to the nature of the raw material. Please note that colours and images may vary depending on your monitor or browser. Images may not be actual size. Please refer to the individual product dimensions provided for the actual size of each piece.
Annaloucah Fine Jewellery is a bespoke service and most pieces will be hand made to order. It is the responsibility of Annaloucah to source stones and materials as described at the time of ordering. In the event of an inability to source materials it is the responsibility of Annaloucah to inform the Customer within 7 days of an order being placed and under such circumstances, if a suitable substitute can not be found to the same value and to the Customers compliance, a full monetary refund of any deposit paid to Annaloucah Fine Jewellery will be made.
Privacy Policy
Annaloucah Fine Jewellery will not share any information you provide with any third parties. The Customer’s e-mail or postal address will be added to the mailing list of Annaloucah fine Jewellery for future updates about events and news. If the Customer wishes to be removed from the mailing list please contact Anna via e-mail, letter or telephone to arrange this.
Contact
Annaloucah Fine Jewellery
Firefly Studio
79 Beaconsfield Rd
Brighton
BN1 4QJ
E-mail info@annaloucah.com
Telephone +44 (0)7967 626869
Ethical policies
Conflict Diamonds
These are diamonds obtained from parts of Africa where illegal militia exploit small scale miners in order to support civil war and conflict.
In a reaction to this, a certification scheme called the Kimberly Process was founded in 2003 by the United Nations as a means of ensuring diamonds sourced under such circumstances to not enter the supply chain. The aim being to ensure that consumers purchasing diamonds can be sure they are not inadvertently funding war or human rights abuse.
A strict monitoring on a governmental level is now in place to determine that the trade of rough diamonds happens only between those countries participating in the process under strictly monitored conditions.
Approximately 70 countries now participate in the Kimberley Process and today it covers over 99% of the world diamond trade. The conditions and terms of the Kimberly Process are under constant review ensuring that up to date and accurate picture of the diamond trade is reported and each associated country maintains its conflict free status.
The diamonds sourced by Annaloucah have been purchased only from legitimate sources not involved in funding conflict in compliance with the United Nations regulations. Anna therefore guarantee’s that all diamonds used are conflict free to the best of her knowledge after personal communication and assurance from her suppliers.
Gem stones
All gemstones are sourced and selected from the best quality stones from Anna’s suppliers at the time that the order is placed. Every effort is made to determine the origin and provenance of the gemstones used both precious and semiprecious and therefore minimise negative environmental and social impact . However due to the complex supply chains involved with coloured gemstones this is a not always possible. Development in this area is one of Anna’s continuing investigation and research. For further information please contact Annaloucah directly.
Precious metals
As a new Fairtrade Fairmined gold licence holder, Annaloucah is proud to support this standard and offer it by way of purchase or commission to all future clients. All gold to date used in Anna’s pieces is recycled (excluding chain and findings) in an effort to minimise the environmental and ethical impact incurred by gold mining. With this in mind Anna is happy to use customers own stones or metal thus ensuring the jewellery you receive is created with consideration and environmental sensitivity. For more information please contact Annaloucah directly.
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